Xtremesystem Wellington

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Customer Service

Warranty
Parts : All products come with their respective manufacturers 12 months Return To Base warranty and are subject to the warranty conditions of each manufacturer unless state otherwise. Systems : Unless otherwise stated, All Computer Systems come with 1 year Parts and Labour (Hardware only) Return To Base Limited Warranty. Unless otherwise stated, Monitors' Warranties are covered by their NZ distributors with 3 years onsite warranty. Printers' Warranties are covered by the manufacturers' 1 year Return To Authorized Service Centres. Original Invoice must be presented for any Warranty claims. Any Warranty supplied is not an instant replacement Warranty, although we do try our best to minimize the turn around time, Replacements or fixed back Parts from Warranty claims carry only the balance of Warranty term from the original purchase data. Software problems and System incorrectly setups are not covered by warranty.
GST
All prices are in NZ Dollars and exclude GST (15%) and freight, and are subject to change without prior notice.
Returns & Replacements
Refunds, Return and Refusal of Shipment (within 7 days of purchase): Attract 20% restocking Fee. Video cards, CDROM, DVDROM Drives, and CD Writers attract 30% restocking fee. Shipping charges and credit card (2%) charges will not be refunded. All Returns MUST be in Resalable Condition with complete packaging/manuals/software. All returns must be accompanied by the Original Invoice.
Delivery
The seller reserves the right to dispatch the buyer's order in one delivery or by instalments. Failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any instalments already delivered. The buyer may cancel any undelivered instalments. Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation
Out of Stock Products & Backorders
If a product is ordered but later found to be out of stock the seller reserves the right to put the order on back order and confirm a suggested ETA. with the customer. The customer may ask Xtremesystem to either find and offer an alternative (similar) product (if an alternative option is available) price differences will need to be paid by the customer if the cost is higher or if cheaper the difference refunded by Xtremesystem to the customer or if the E.T.A. is to far offer a full refund to the customer.
OEM
Please note that not all products have full retail packaging as they are OEM units. Please give us a call if you are unsure.
Finance
Please visit our finance page https://www.creditcapable.co.nz/html/xtremesystems_wellington.html